Shipping policy
This Shipping Policy provides information about order preparation, available shipping options, estimated delivery times, and international deliveries for purchases made through decolade.com.
Preparing Your Order
After payment has been successfully confirmed, orders are generally prepared for shipment within 1–3 business days.
Business days do not include weekends or public holidays. Once your order has been dispatched, available tracking information will be sent to the email address provided with your order.
Please note that order processing time is separate from the estimated shipping time.
Where We Ship
Decolade serves customers across a range of countries and regions.
Available delivery options depend on the destination entered during checkout. If delivery is available to your address, the applicable shipping methods will be displayed before you complete your purchase.
Available Shipping Options
The following shipping options may be available for eligible orders:
Standard Shipping — $5.99
Estimated delivery: 15–20 days
Standard Shipping is our regular delivery option.
Express Shipping — $15.99
Express Shipping provides priority delivery for customers who prefer a faster shipping option.
The shipping methods available for a particular order will be shown at checkout.
Free Standard Shipping
Orders with a merchandise subtotal of $39.99or more, excluding applicable taxes, qualify for free Standard Shipping.
This offer applies to Standard Shipping only. If Express Shipping is selected, the applicable $15.99 Express Shipping fee will still apply.
Understanding Delivery Estimates
Delivery estimates begin after an order has been processed and dispatched.
Actual transit times can vary depending on the destination and circumstances affecting the carrier or delivery network. International shipments may also be affected by customs processing.
Factors such as holidays, seasonal shipping volumes, weather conditions, carrier disruptions, and customs procedures can occasionally result in delays.
For this reason, estimated delivery periods should not be considered guaranteed arrival dates.
Tracking Your Shipment
When tracking information is available, it will be provided after your order has been shipped.
Please allow sufficient time for the carrier's tracking system to update after receiving your shipping notification.
International Shipments
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.
Unless otherwise indicated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Customers are responsible for entering a complete and accurate delivery address and valid contact information when placing an order.
Additional delivery costs may apply if a shipment must be sent again because incorrect or incomplete address information was provided with the original order.
Delivery Problems
If you experience a problem with your shipment, please contact our customer service team. This includes situations where:
- Your shipment has not arrived within a reasonable period after dispatch;
- Your package arrives with visible shipping damage; or
- The items delivered are different from those included in your order.
Please email [email protected] and include your order number together with a description of the issue. Providing relevant photographs or other supporting information, when applicable, may help us review the matter.
Shipping Questions
If you have questions about shipping or an existing delivery, please contact:
Customer Service: [email protected]
Website: decolade.com