Privacy policy
This Privacy Policy describes how Decolade handles personal information when you visit decolade.com, make a purchase, contact our customer service team, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this policy.
Personal Information We May Collect
The information we collect depends on how you interact with our website and services.
Information You Provide
When you place an order, create an account, or contact us, you may provide information such as:
- Name;
- Email address;
- Telephone number;
- Billing and shipping address;
- Order and purchase information;
- Account information; and
- Information included in communications with our customer service team.
Payment transactions may be processed through third-party payment providers. We do not require customers to send sensitive payment credentials to us by email.
Information Collected Through Website Use
When you browse decolade.com, certain technical information may be collected automatically. Depending on the technologies and services used by our store, this may include:
- IP address;
- Browser and device information;
- Website activity;
- Pages viewed;
- Referring information; and
- Cookie or similar technology data.
This information may be used to operate the website, maintain security, understand website performance, and improve the shopping experience.
Why We Use Personal Information
We may process personal information when reasonably necessary to operate our online store and provide services to customers.
This can include using information to:
- Process and manage purchases;
- Arrange order fulfillment and delivery;
- Provide order and service notifications;
- Handle returns and refund requests;
- Respond to customer questions;
- Maintain and improve website functionality;
- Detect or prevent fraudulent and unauthorized activity;
- Maintain appropriate business and transaction records; and
- Meet applicable legal or regulatory requirements.
Where required, we will obtain consent before using personal information for purposes that require consent under applicable law.
Cookies and Similar Technologies
Our website and service providers may use cookies or similar technologies to support functions such as website operation, shopping-cart functionality, security, analytics, and user preferences.
Your browser may allow you to manage or disable certain cookies. Disabling some cookies may affect the availability or operation of certain website features.
Service Providers
We may work with third-party providers that assist us in operating our online store.
Depending on the services used by Decolade, these providers may support functions such as:
- Website hosting and e-commerce functionality;
- Payment processing;
- Order fulfillment and shipping;
- Customer support;
- Website analytics; and
- Fraud prevention and security.
These providers may process information as necessary to perform their respective services and are subject to their own contractual, legal, and privacy obligations.
When Information May Be Disclosed
We do not sell personal information simply in exchange for monetary payment.
Personal information may be disclosed when reasonably necessary to operate our services, fulfill an order, comply with applicable legal requirements, protect our rights or customers, or respond to a valid request from an authorized public authority.
Information may also be transferred as part of a legitimate business transaction, such as a merger, acquisition, restructuring, or transfer of business assets, subject to applicable requirements.
Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting or storing information electronically can provide absolute security. Customers should also take appropriate measures to protect their account credentials and personal devices.
Data Retention
Personal information is retained for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer service, record keeping, fraud prevention, dispute resolution, and applicable legal obligations.
Retention periods may differ depending on the type of information and the reason it is being retained.
Your Privacy Choices and Rights
Depending on where you live and the laws applicable to you, you may have rights regarding your personal information.
These may include the ability to request access to certain personal information, request correction or deletion, object to or restrict certain processing, or withdraw consent where processing is based on consent.
Some requests may be subject to legal exceptions or record-retention requirements.
To submit a privacy-related request, contact us at [email protected]. We may need to verify your request before taking action.
Children's Privacy
Our website is not intended for use by children who are not legally permitted to make purchases or provide personal information without appropriate authorization.
If we become aware that personal information has been collected in circumstances where it should not have been, we will take appropriate steps in accordance with applicable requirements.
Third-Party Websites and Services
Our website may contain links to or integrations with services operated by third parties.
Their handling of personal information is governed by their own privacy practices. We recommend reviewing the applicable privacy information before providing personal information directly to an independent third party.
Changes to This Privacy Policy
We may revise this Privacy Policy when our services, technology, business practices, or applicable requirements change.
The current version will be made available on this page, together with an updated revision date where appropriate.
Privacy Questions
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Decolade Customer Service
Email: [email protected]
Website: decolade.com