Service policy
These Terms explain the conditions that apply when you browse decolade.com, place an order, or use services provided through the website.
Please review these terms before completing a purchase. By continuing to use the website or submitting an order, you acknowledge that you have read and accepted the terms described below.
Using Decolade
Decolade provides an online shopping service through which customers can browse and purchase available merchandise.
When using our website, you are expected to provide accurate information and use the services only for legitimate purposes. You must have the legal capacity to enter into a purchase transaction under the laws applicable to you.
Activities intended to disrupt the website, gain unauthorized access, submit fraudulent transactions, or misuse our services are not permitted.
Product Listings
We aim to keep the information displayed on our product pages clear and up to date. This may include product descriptions, photographs, available options, specifications, pricing, and stock information.
Minor differences in appearance may occur because of photography, lighting, manufacturing variations, or individual screen settings.
If we discover an obvious error in a listing, we may correct the information. Product selection and availability may also change over time.
If you need additional information about a product before purchasing, you can contact us at [email protected].
Placing an Order
Submitting an order through decolade.com represents your request to purchase the products shown during checkout.
After an order is submitted, an electronic confirmation may be provided using the contact details entered at checkout. Receipt of an order confirmation does not prevent us from reviewing an order for payment authorization, product availability, or obvious order errors before fulfillment.
In certain circumstances, an order may need to be declined or cancelled. Examples may include:
- An item becoming unavailable;
- An obvious pricing or product-listing error;
- Incomplete or inaccurate order information;
- Payment authorization problems; or
- Reasonable concerns regarding unauthorized or fraudulent activity.
When an order that has already been paid is cancelled by us, any amount due for that cancelled order will be returned to the applicable original payment method.
Prices and Payment
The price applicable to your purchase will be displayed during checkout before you submit the order.
Available payment methods are presented through the checkout process. Payment transactions may be handled by independent payment service providers and can be subject to their own processing and security requirements.
If an obvious pricing error is identified before fulfillment, we may contact you regarding the affected order or cancel it and provide an applicable refund.
Shipping and Order Delivery
Shipping availability, estimated delivery periods, and other fulfillment information are provided separately in our Shipping Policy.
Please make sure the shipping information submitted with your order is complete and accurate. Incorrect or incomplete information can affect delivery.
Delivery estimates are provided for reference and may be affected by carrier operations, destination conditions, customs procedures, severe weather, or other circumstances outside our reasonable control.
Returns and Refund Requests
Our Return & Refund Policy explains the requirements and procedures applicable to returns, refunds, and other eligible after-sales requests.
Customers should review that policy for information regarding eligibility, return conditions, applicable time periods, and the steps required to submit a request.
Where mandatory consumer laws provide additional rights, those rights remain unaffected.
Customer Accounts
Certain website functions may allow customers to create or use an account.
You are responsible for keeping your login credentials confidential and for providing accurate account information. If you believe someone has accessed your account without permission, contact [email protected] so the matter can be reviewed.
Responsible Website Use
You may use decolade.com for normal personal shopping and other lawful purposes.
You may not intentionally interfere with the operation or security of the website, attempt unauthorized access to systems or accounts, introduce malicious software, submit intentionally false transaction information, or use website content in violation of applicable intellectual property rights.
We may restrict access or take reasonable action when necessary to protect customers, our website, or our services from misuse.
Content and Intellectual Property
Branding, original text, graphics, photographs, page designs, and other protected materials appearing on decolade.com may be owned by Decolade, our licensors, or other respective rights holders.
Access to the website does not transfer ownership of these materials to users. Protected content may not be reproduced, redistributed, modified, or commercially exploited without the appropriate permission.
External Service Providers
Some functions involved in operating an online store may be performed with the assistance of third-party providers. These can include payment processing, hosting, analytics, logistics, and other technical or operational services.
Where applicable, interactions with those providers may also be governed by their respective terms and privacy practices.
Service Availability and Responsibility
We work to maintain the availability and accuracy of our website, but uninterrupted access cannot always be guaranteed.
To the extent permitted by applicable law, we are not responsible for losses caused solely by events outside our reasonable control or by use of a product in a manner inconsistent with its intended purpose or provided instructions.
This section does not exclude or restrict liability, statutory guarantees, or consumer rights where doing so would not be permitted by applicable law.
Governing Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.
Applicable Rights
Your purchase and use of our services remain subject to applicable laws and mandatory consumer protections.
Nothing in these terms is intended to remove or reduce statutory rights that cannot legally be waived or restricted.
Questions About These Terms
Questions concerning these Website & Purchase Terms can be sent to:
Decolade Customer Service
Email: [email protected]
Website: decolade.com